Grievance Redressal
If packing, delivery, or a product goes wrong, we will look into it.
How to raise a complaint
Email us with your order ID, a short note on the issue, and photos if they help. We aim to reply within 2 working days.
What we need
- Order ID and registered phone or email.
- Product name and what went wrong.
- Photos of the product and the outer packet for damage claims.
Office
Demifine Fashion Pvt Ltd, Office No 501/502/503/504/505(A), 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra 411036.
Use email first so we can trace the order quickly. Do not send jewellery to this address unless we have asked you to.